Returns


We will be closing our doors permanently soon, all sales are final sale. No exceptions. All gift cards and store credit must be processed by August 31st. Any store credit or gift cards not used by August 31, 2020 will be void.


PAST ORDERS
Domestic orders that were placed on or before August 13, 2020 are eligible for one time exchange. All exchanges and credits must be used by August 31st, 2020. Any store credit or gift cards not used by August 31st, 2020 will be void.

Items must be received within 14 days of original date. Items must be in perfect condition to qualify for return: unworn, unwashed, undamaged and unused with all original tags attached. All packaging must accompany the product and must also be in perfect condition (for example shoe and jewelry boxes). We reserve the right to refuse a return or exchange if the merchandise does not meet our standards. All sale items are not eligible for refund. Sale items are accepted for store credit or one-time exchange only, unless marked "Final Sale" online. Items must be received within 14 days of original ship date. Swords-Smith does not hold items for exchange. 

Promotional code can not be applied to gift cards.

The following items not eligible for refund or exchange: swim, socks, lingerie/intimates, fragrances, beauty and grooming products, magazines and paper products, candles, all eyewear and Areaware product.

Web items can be returned in-store. Refunds will not be processed in-store, please allow 3-5 business days for processing. You may exchange a web item for an item of higher value in-store.



INTERNATIONAL ORDERS 
International orders are Final Sale and not eligible for return or exchange. 
 


FAILED DELIVERIES
We ship to the address provided. If packages are undeliverable for any reason, including customer’s refusal to pay duties, Swords-Smith is not responsible for return shipping costs or cost of re-shipping merchandise. We charge a 30% restocking fee for delivery failures. 


IN-STORE RETURNS
We will be closing our doors permanently soon, all sales are final sale. No exceptions. All gift cards and store credit must be processed by August 31st. 
Any store credit not used by August 31, 2020 will be void. A printed copy of our policy is available upon request.


CONTACT US
If you have any questions or concerns please contact us at info@swords-smith.com

For information regarding shipping and rates visit our shipping page.